We are looking for customer focused individuals to join us as Training/On-boarding Consultant in our Sydney and Melbourne offices. You will be instrumental in educating our customers on our software and ensuring they are set up for success!

What you bring?

• You are all about the customer experience
• You have demonstrated hands on knowledge on how to train others
• You are all about the details and asking questions to establish the right outcomes
• Building rapport and great relationships is something you are great at
• You are passionate about people, learning and working as part of a team
• You have worked in an operational customer service role before
• Are technically capable and have an analytical mind
• Can multitask and prioritise like a pro

Why OrderMate?

• You get to work with a tight knit team who embrace innovation and are committed to being excellent at what they do

• Regular initiatives/events to further our Feed the World mission

• Diversity and Equal Opportunity is a big focus for us

• No office politics and dictatorship management

• Welcomed ideas, inputs and suggestions that actually get taken into account

• Our staff testimonials on Youtube and reviews on Glassdoor will tell you all about the employee experience

We’ve always believed in hiring the best people and making them feel part of the OrderMate family. We know that people are the heart of any business and it takes a team of GREAT individuals to reach the summit. To become an instrumental part of our team, further our vision and contribute to success…. APPLY NOW by sending your resume!

Here’s another video to highlight just one of our passions:

OrderMate is a market leader in the hospitality software space; we not only pride ourselves on our product and service delivery, but more importantly the PEOPLE and team we work with.

We are looking for a tech savvy customer service orientated professional wanting to join our OrderMate Melbourne team! Great rewards and incentives!

Job Responsibilities-

• Perform remote online and telephone service & support for hardware and software
• Responsible for communication to the customer for support and services
• Asking probing questions to establish the nature of customer enquiries
• Delivering exceptional customer service by resolving enquiries
• Escalating any enquiries outside your control to Investigation team or other staff members
• Update CRM with any customer details, billing information or other

Qualifications-

You must possess the following experience/attributes:

• Must be familiar with email, web browsers, microsoft office
• Setting up RDP / VPNs (advantageous)
• Using TeamViewer or similar remote access methods
• Understanding basic network concepts like TCP/IP and port forwarding (advantageous)
• Experience or understanding of troubleshooting
• Friendly and accommodating
• Attention to detail
• Great customer service
• Ability to think on your feet
• Problem solving skills
• Great time and organisation skills
• Ability to work on weekend support calls and rotating rosters

To Apply

If you would like to join our amazing team, please send through a summary of your experience (resume) and Cover Letter by submitting your details below or send to love2work@ordermate.com.au!

This role would be suitable for graduates looking to kickstart their career. 

OrderMate is a market leader in the hospitality software space; we not only pride ourselves on our product and service delivery, but more importantly the PEOPLE and team we work with.

Don’t take our word for it, check out some of our employee and customer testimonials:

We are looking for tenacious Sales Development Representatives (SDR) to support our National Sales Consultants based in our Melbourne office. You will be an instrumental player in helping build the sales pipeline, having valuable conversations with key prospects, and uncovering sales opportunities that will be celebrated by the Sales team as awesome qualified leads!

What you bring:

• You have been an SDR before or something similar like an Inside Sales Representative or Outbound Lead Generation Consultant
• You are able to uncover information with a prospect through your tenacity and intelligent approach
• You are not afraid to build tension and get the answers you need
• You can think on your feet and maintain a conversation like a pro
• You ask good questions and are focused on listening to establish a relationship
• You are driven and want to be recognised for your efforts
• You measure yourself by outcomes, and challenge yourself to exceed targets
• You’ve got killer instincts about people, results and strategic sales concepts
• You’re disciplined in your approach but able to think outside the box when you need to

What does success look like for you?

• You will fast become the much loved favourite amongst the team, known for producing the best damn qualified leads
• You will be a master of the sales results, owning and knowing your piece of the overall success with a deep sense of achievement
• You will be thriving on hitting your targets and reaping the rewards
• You’ve learnt a lot about our product offering, ideal customer profiles (ICP’s), customer needs/wants and embraced all our processes and internal tools/software
• You have achieved and grown significantly both personally and professionally
• You’ve become an invaluable member of our team

Why OrderMate?

• You get to work with a tight knit team who embrace innovation and are committed to being excellent at what they do
• Company sponsored group fitness sessions for the entire team
• Regular initiatives/events to further our Feed the World mission
• Diversity and Equal Opportunity is a big focus for us
• No office politics and dictatorship management
• Welcomed ideas, inputs and suggestions that actually get taken into account
• Our staff testimonials on Youtube and reviews on Glassdoor will tell you all about the employee experience

We’ve always believed in hiring the best people and making them feel part of the OrderMate family. We know that people are the heart of any business and it takes a team of GREAT individuals to reach the summit. To become an instrumental part of our team, further our vision and contribute to success…. APPLY NOW to love2work@ordermate.com.au!

Check out this video to see what we’re passionate about!

OrderMate is a market leader in the hospitality software space; we not only pride ourselves on our product and service delivery, but more importantly the PEOPLE and team we work with.

Don’t take our word for it, check out some of our employee and customer testimonials:

https://www.youtube.com/watch?v=pVpTgfFR1GY&t=8s

https://www.youtube.com/watch?v=L_X6vE1HZ9I

Due to continual growth within our company, we are currently looking for an ambitious Sales Consultants to join our team nationally. You will be an instrumental player in building yours and the overall sales pipeline, closing business and celebrating wins on an individual and team basis. 

What you bring?

• You have been a consultative seller before and understand how to sell products/services in a medium to long sales cycle

• You are able to have intelligent conversations with customers on their actual requirements

• You are not afraid to build tension and get the answers you need

• You ask good questions and are focused on listening to establish a relationship

• You are driven and want to be recognised for your efforts

• You measure yourself by outcomes, and challenge yourself to exceed targets

• You’ve got killer instincts about people, results and strategic sales concepts

• You’re disciplined in your approach but able to think outside the box when you need to

What does success look like for you?

• You will fast become a well respected consultant making a significant difference to our client’s success

• You will be a master of the sales results, owning and knowing your piece of the overall success with a deep sense of achievement

• You will be thriving on hitting your targets and reaping the rewards

• You’ve learnt a lot about our product offering, ideal customer profiles (ICP’s), customer needs/wants and embraced all our processes and internal tools/software

• You have achieved and grown significantly both personally and professionally

• You’ve become an invaluable member of our team

Why OrderMate?

• You get to work with a tight knit team who embrace innovation and are committed to being excellent at what they do

• Company sponsored group fitness sessions for the entire team

• Regular initiatives/events to further our Feed the World mission

• Diversity and Equal Opportunity is a big focus for us

• No office politics and dictatorship management

• Welcomed ideas, inputs and suggestions that actually get taken into account

• Our staff testimonials on Youtube and reviews on Glassdoor will tell you all about the employee experience

We’ve always believed in hiring the best people and making them feel part of the OrderMate family. We know that people are the heart of any business and it takes a team of GREAT individuals to reach the summit. To become an instrumental part of our team, further our vision and contribute to success…. APPLY NOW!

Here’s another video to highlight just one of our passions:

https://www.youtube.com/watch?v=GP9CBJx1BOg

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