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HELP GUIDES

Our Help Guides are filled with handy tips, useful information and suggestions on how to make the most of your POS system. A collection of all things OrderMate, you'll be surprised how quickly you are able to find answers to the looming queries you have.

LODGE A TICKET

Lodge a ticket through one of the options below to help us with the necessary information to provide you with the best support possible.

REQUEST FORM

Head to the request form and key in the details required and we'll have the right support consultant call you in no time.

Get Support

Live chat

Need an instant answer to your question? Simply open the live chat button at the bottom right corner or click here.

ORDERMATE PORTAL

Located in the support tab in OrderMate portal, you can submit a support request. Detail your issue you are facing and book a time to receive a support call to help. 

Go to Portal

CALL US

If you'd like to speak to a support consultant for any issue you may be experiencing, please call us and we'll be here to help you. 

1300 667 067

SEE WHAT OUR CUSTOMERS SAY

''The customer service, understanding and guidance given to me was exceptional. Absolutely a credit to the company, I would rate him a 100, thank you!''

Lesley
Four Beans

''Regina was very helpful and was able to fix both the problems that I had. She was very efficient and knowledgeable and solved them both very quickly''

Carmel Allison
Abbiocco

"Thank you for quickly and efficiently solving our problem. Very kind and patient. Really appreciate it. Thank you, Hennie."

Shari Moore
Vaporetto Bar & Eatery

''Kyle is a star! Thanks for helping me out so promptly and professionally."

Laurie
IDES

''Very good customer service and very helpful trouble shooting our issue.''

Jason Schumacher
William Angliss Institute

''The issue was investigated promptly and resolved. Thanks.''

Van Le
The Groove Train

"Very satisfied - Kyle helped us with the display and did exactly what we wanted!"

Sushi Uokin

''Pleased to have a quick response! Thank you''

Gemz
Flowerdale Fresh

''Easy communication and learnt another function via him. Thank you.''

Stefan Lee
The Commons