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OrderMate Help Guides & Support

Do you need help with your POS system? The OrderMate Help Guides are the place to start.

The OrderMate Help Guides are filled with handy tips, how-to guides and comprehensive information. They're available 24/7 for you to browse and implement with your POS system. We have both step-by-step written guides and in-depth guided videos.

Help Guide Categories:

OrderMate Help Guides and support on laptop and mobile

The Help Guides are broken down into the following categories:

A few Help Guides examples:

Automatic Happy Hour prices
Does your venue run a regular happy hour with discounted drinks? The Creating Triggers help guide has all the steps and information you need.

Add new items to your menu
Has your chef created new seasonal menu items? The Creating Menu Items (video) help guide goes into all the detail and explains everything.

Set up a public holiday surcharge
Are you open on public holidays and need to cover increased wage costs? The How to Create a Public Holiday Surcharge help guide will walk you through setting up both ad-hoc and automatic surcharges.

We have over 200 help guides published with more being created all the time!

Can't find the answer?

If you can't find the answer you're looking for in our Help Guides, contact our 24/7 support team.

You can lodge a ticket through your Control Centre app, SMS, phone, email or via our Support Request Form.

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