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OrderMate point of sale

Service and Support Specialist


Quick Details

  • Tech savvy professional
  • Delivering exceptional customer service
  • Ability to work on weekend support calls/rotating rosters
  • Perform remote online and telephone customer service and support enquiries
  • A problem solver
  • All about the details

We are looking for a tech savvy customer service orientated professional wanting to join our OrderMate Melbourne team as a Service and Support Specialist.

OrderMate Company Stories - Technical Support

What you bring?

  • Delivering exceptional customer service is one of your highest priorities
  • Ability to work on weekend support calls/rotating rosters
  • The ability to perform remote online and telephone customer service & support enquiries
  • Customers are front of mind to you always
  • A problem solver - capable of asking intelligent questions to understand a customer's situation and how to best assist them
  • Details are important to you and you note these accordingly
  • An understanding of the hospitality industry and preferably experience using POS systems
  • Technical experience - familiar with email, web browsers, troubleshooting remotely and onsite (hardware and software advantageous)

Why OrderMate?

  • You get to work with a tight knit team who embrace innovation and are committed to being excellent at what they do
  • Company sponsored group fitness sessions for the entire team
  • Regular social initiatives/events
  • Diversity and Equal Opportunity is a big focus for us
  • No office politics and dictatorship management
  • Welcomed ideas, inputs and suggestions that actually get taken into account
  • Our staff testimonials on Youtube and reviews on Glassdoor will tell you all about the employee experience

We've always believed in hiring the best people and making them feel part of the OrderMate family. We know that people are the heart of any business and it takes a team of GREAT individuals to reach the summit. To become an instrumental part of our team, further our vision and contribute to success... APPLY NOW!