SENIOR TECHNICAL SPECIALIST - MELBOURNE

Quick Details

  • Tech-savvy professional

  • Delivering exceptional customer service

  • Ability to work on weekend support calls/rotating rosters and attend on-site visits when required

  • Perform remote online and telephone customer service and support enquiries

  • A problem solver

  • All about the details

We are looking for a Senior Technical Specialist who is passionate about SERVICE DELIVERY to join our Melbourne team.

Check out some of our employee and customer testimonials:

 

What you bring?

  • Ability to work on weekend support calls/rotating rosters and attend on-site visits when required
  • The ability to perform remote online and telephone customer service & support enquiries
  • A problem solver - capable of asking intelligent questions to understand a customer's situation and how to best assist them
  • Details are important to you and you note these accordingly
  • An understanding of the hospitality industry and preferably experience using POS systems
  • Technical experience - familiar with email, web browsers, troubleshooting remotely and onsite (hardware and software)
  • 4+ years experience in a service and delivery team/environment
  • 2+ years experience as a team lead

Why OrderMate?

  • You get to work with a tight knit team who embrace innovation and are committed to being excellent at what they do
  • Company sponsored group fitness sessions for the entire team
  • Regular social initiatives/events
  • Diversity and Equal Opportunity is a big focus for us
  • No office politics and dictatorship management
  • Welcomed ideas, inputs and suggestions that actually get taken into account
  • Our staff testimonials on Youtube and reviews on Glassdoor will tell you all about the employee experience

We've always believed in hiring the best people and making them feel part of the OrderMate family. We know that people are the heart of any business and it takes a team of GREAT individuals to reach the summit. To become an instrumental part of our team, further our vision and contribute to success....APPLY NOW!

Here's another video to highlight just one of our passions:

 

Application form